Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation, you are not satisfied with the product then the following terms for Brijraj returns and cancellations apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this Brijraj return policy. If an item you ordered from Brijraj does not meet your expectations do write to us and we will happily try to assist you.
We are dedicated at Brijraj to offer you the best quality in our products and our services. We know that mistakes are sometimes made, and we are here to help remedy those problems.
We assure you that all the products sold on brijraj.com are brand new and 100% genuine.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email (email@example.com) within 48 hours of your receipt of the product. Please ensure that product is in unused and original condition. It is important that you save all packing materials (price tags,labels,original packing and invoice) as well as the item itself. When you reach us, we’ll give you instructions on how to proceed.
For returning an order, please send an email at firstname.lastname@example.org and/or message us on our online chat support and ask for the return. After confirming all the details from you regarding the order, we will arrange a pickup within 4-5 days as per your convenience.
Note that the return process is free including pickup from home and shipping except for the mentioned cases. In very rare case, if you receive your product by Indian Post, you’ll have to arrange the return (including charges for shipping) yourself. Please note that any money spent by you on the shipping/return would be refunded along with your product cost refund. The shipping and the cost for international deliveries has to be borne by the customer and is non-refundable.
So, what happens when you contact us for the return?
If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
Brijraj firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.
It is practically impossible for BRIJRAJ to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
We wish to clarify and ascertain that every customer who orders any outfit from BRIJRAJ is aware of this genuine problem.
While ordering on internet, we suggest that customers should be extra careful of following –
We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / sarees worn by others, you will most certainly find some pieces missing or almost at a state of falling down.
Once a replacement request is created, we send you an email detailing the replacement shipment. If you don’t get the return within the promised date, contact us immediately.
2. I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
3. Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
4. When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
5. When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refunds are issued when
6. I’ve still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, please contact us. We want to keep you as a customer, not your money that you deserve to get back. We will do everything possible to send back your money.
7. How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
8. How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-3 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If you already got the tracking code, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by brijraj.
9. What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Once you have requested the cancellation of item(s) in your order Brijraj will complete the cancellation and initiate the refund, depending on your preference.